Refund Policy/Cancellations

At AquaCare Shop, we strive to ensure your satisfaction with every purchase. Our Refund Policy is designed to provide clarity on the situations in which refunds may be issued and the procedures to follow.

1. Eligibility for Refunds

• Defective Products: If the product delivered is defective or not functioning as intended.
• Damaged Products: If the product is damaged during delivery.
• Incorrect Products: If you receive an item different from what was ordered.
• Order Cancellation: If you cancel your order before it has been shipped.

2. Non-Refundable Situations

• Change of mind after the product is delivered.
• Products damaged due to improper handling, installation, or use by the customer.
• Products returned without original packaging, accessories, or invoice.
• Orders canceled after shipment has been initiated.

3. Refund Process

• Step 1: Contact our customer support team within 48 hours of delivery to report any issues.
• Email: aquacarehs@gmail.com
• Phone: +91-6383321623
• Step 2: Provide all necessary details, including the order ID, description of the issue, and photographs.
• Step 3: Our team will verify your claim and, if approved, guide you through the return process.

4. Refund Timeline

• Once the returned product is received and inspected, the refund process will be initiated.
• Refunds will be processed within 7-10 business days after the return is approved.
• Refunds will be credited to the original payment method used during the purchase.

5. Partial Refunds

• Partial refunds may be issued in cases where:
• The product is returned with missing components or accessories.
• The product shows signs of minor use but is still eligible for return.

6. Return Shipping Costs

• For defective, damaged, or incorrect products, AquaCare Shop will cover the return shipping charges.
• For other eligible returns, the customer will bear the return shipping costs.

7. Refund for Canceled Orders

• If an order is canceled before shipment, a full refund will be issued.
• If the cancellation occurs after shipment, the refund will be processed only after the product is returned to our warehouse.