Delivery Policy

At AquaCare Shop, we are committed to ensuring that your water purifier and related products are delivered to you in a timely and efficient manner. This Delivery Policy outlines our procedures and guidelines to provide a seamless experience.

1. Delivery Coverage

• AquaCare Shop delivers to addresses within Chennai.
• Delivery to remote or inaccessible areas may be subject to additional time or charges, depending on courier partner availability.

2. Delivery Timeframes

• Order Processing: Orders are processed within 1-2 business days after payment confirmation.
• Standard Delivery:
• Chennai Delivery: 24-48 hours.
• Delivery timelines may vary during peak seasons, public holidays, or due to unforeseen circumstances.

3. Delivery Charges

• Delivery charges, if applicable, are displayed during the checkout process.

4. Order Confirmation and Tracking

• Once your order is placed, you will receive an email or SMS confirmation with your order details.
• After shipment, a tracking ID and link will be shared to help you monitor your order’s status.
• You can track your order directly on the courier partner’s website or app.

5. Delivery Process

• Our delivery team will ensure your order reaches the shipping address provided at checkout.
• The recipient may be required to present a valid ID and provide a signature upon delivery.
• If the recipient is unavailable at the time of delivery, our courier partner will attempt redelivery or coordinate pickup from the nearest service point.

6. Damaged or Missing Items

• If you receive a damaged product or if any items are missing from your order, please report the issue to us within 24 hours of delivery.
• Email us at aquacarehs@gmail.com or call +91-6383321623 with your order ID and photos of the damaged product/package.

7. Delayed Deliveries

• In case of delays beyond the estimated delivery time, AquaCare Shop will notify you via email or SMS.
• Delayed orders due to reasons beyond our control (natural disasters, strikes, etc.) may take additional time.

8. Special Delivery Instructions

• For specific delivery requests (e.g., preferred delivery times, alternative drop-off points), please include the details in the "Order Notes" section during checkout.
• We will try our best to accommodate your request, subject to feasibility.

9. Unsuccessful Deliveries

• Orders may be marked as unsuccessful if:
• The address provided is incorrect or incomplete.
• The recipient is unavailable after multiple delivery attempts.
• In such cases, the order will be returned to our warehouse. Redelivery charges may apply.