Shipping Policy

Welcome to AquaCare Shop! We are committed to delivering your water purifiers and accessories promptly and efficiently within Chennai. Please read our shipping policy carefully to understand the delivery process.

1. Delivery Locations

• AquaCare Shop delivers to all areas within the Chennai city limits.
• For addresses outside Chennai, delivery is not available at this time.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

3. Order Processing Time

• Orders are processed within 1 business day of payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

4. Estimated Delivery Time

We aim to deliver within 24-48 hours from the time the order is dispatched.

Exact delivery times may vary depending on traffic and weather conditions.

5. Order Tracking

Once your order is shipped, a confirmation email or SMS will be sent with tracking details.

Our delivery executive will contact you on the day of delivery for coordination.

6. Damaged or Incorrect Products

• If you receive a damaged or incorrect product, report the issue to us within 24 hours of delivery.
• Please provide photographs of the product and packaging for quick resolution.

7. Recipient Availability

• Please ensure someone is available at the delivery address to receive the order.
• If the recipient is unavailable, our delivery team will attempt redelivery once at a mutually agreed time.